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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rhickie Wood

April 21, 2025

5  out of  5
rating by Rhickie Wood
"I am one who CONSTANTLY looks for good coverage, but also good prices. I worked with Cymbre and man, let me tell you…she’s phenomenal. We first worked together years ago in attempt to get me a policy with State Farm, but the numbers didn’t make sense and so it didn’t happen. I’m glad we stayed in touch, because she was able to provide multiple options with better coverage and lower rates for my home and autos. She’s very detailed oriented and willing to take the extra steps to explain anything needed. Definitely recommend!"
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Rossy Allen

April 2, 2025

5  out of  5
rating by Rossy Allen
"We recently changed to Nick's team from a different insurance provider for home & auto, and saved quite a bit of money. Not only that, but the team we've worked with has been very helpful throughout the entire process, thoroughly explaining everything. Came recommended from a close friend and I would definitely recommend to others as well!"
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Jossana Naveda

March 30, 2025

5  out of  5
rating by Jossana Naveda
"Excelente equipo responsable y activo siempre 1000 % Recomendado"
We responded:
"¡Muchas gracias por tu comentario tan positivo! Nos alegra saber que has tenido una buena experiencia con nuestro equipo. Trabajamos duro para ofrecer el mejor servicio y es gratificante recibir tu recomendación. ¡Esperamos servirte en el futuro! - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Ruth Jasso

March 28, 2025

5  out of  5
rating by Ruth Jasso
"Cindy was very helpful and responded back quickly."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Cindy was able to assist you and provide prompt responses. If you need anything else, please don't hesitate to reach out. We appreciate your support! - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Adreyn Halbmaier

March 28, 2025

5  out of  5
rating by Adreyn Halbmaier
"Cymbre is so kind and extremely helpful! She got us a wonderful deal, walked us through the coverages and discounts, and answered all of the numerous questions that we had about our policy details. I cannot thank her enough!"
We responded:
"Thank you for your fantastic review! We're so glad to hear that Cymbre provided you with exceptional service and helped you find a great deal. It's wonderful to know that she was able to answer all your questions and guide you through the details of your policy. We appreciate your kind words and look forward to assisting you again in the future! - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Christie Hanley

March 24, 2025

5  out of  5
rating by Christie Hanley
"Amazing agency! Karla was so helpful on helping me with life insurance and explained everything thoroughly. Highly recommend this agency, everyone in the office was so welcoming and really wants the best for their customers. Thank you Karla and team for being the best agency!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Karla provided you with thorough assistance and made your experience positive. Our team strives to create a welcoming environment and ensure that our customers feel supported. We appreciate your recommendation and are grateful for your kind words. If you need anything else, don’t hesitate to reach out. Thank you for choosing us! - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Bruce James

March 4, 2025

5  out of  5
rating by Bruce James
"I have recently needed to make a couple of changes to my home and auto policies. Cindy's response was instantaneous.....very much appreciated!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Cindy was able to assist you promptly with your home and auto policy changes. Providing excellent service is our top priority, and it’s great to know that you felt supported during the process. If you need any further assistance or have more questions, please don’t hesitate to reach out. We’re here to help! - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Ky Tran

February 20, 2025

5  out of  5
rating by Ky Tran
"Insurance shopping is a pain in the butt. I received an email from Nick's team and I was dismissive since I didn't think they could beat my current rates which I outsource to a service to hunt for the best deals for me. Kellie Ward, from Nick's team, was so incredibly professional, friendly, respectfully persistent and most importantly insanely FAST. I am a person that does not like to waste time. Statefarm was able to help me save money, while making my coverage better, but what really moved the needle was Kellie Ward's incredible service behind the whole process. Solid team at Nick Fincham's!"
We responded:
"Thank you so much for taking the time to share your experience with us! We understand that insurance shopping can be overwhelming, and we're thrilled to hear that Kellie was able to assist you in such a positive way. It's great to know that we were able to save you money and improve your coverage. We'll be sure to pass along your kind words to Kellie and the rest of our team. Your satisfaction is our top priority, and we look forward to serving you again in the future! - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Diego Vieira

February 19, 2025

5  out of  5
rating by Diego Vieira
"Karla was amazing! She helped me secure a fantastic deal on my car insurance with State Farm. Highly recommend her services!"
We responded:
"Thank you so much for your wonderful review, Diego! We're thrilled to hear that Karla was able to assist you in securing a fantastic deal on your car insurance with State Farm. Your recommendation means a lot to us, and we appreciate your trust in our services. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Safe travels! - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Aditya Gopal

February 17, 2025

5  out of  5
rating by Aditya Gopal
"I recently had the pleasure of working with Kellie Ward from State Farm, who made the entire sign up process for auto and home insurance an absolute breeze for me. She always went above and beyond to articulate any and every line item on the policy when required. I commend her attention to detail through the entire process including making sure I had the all the correct information and ensuring that the required documents were forwarded to the right people on my behalf. The customer service was spot on and the speed and alacrity with which she carried out her job was on point. I highly recommend working with Kellie to anyone looking for reliable auto and home insurance - She’s a thorough professional, very capable and a great asset to her team."
We responded:
"Thank you so much for your kind words, Aditya! We're thrilled to hear that Kellie made your experience with State Farm smooth and enjoyable. Her commitment to providing exceptional service and attention to detail truly sets her apart, and we're glad you felt supported throughout the process. Your recommendation means a lot to us, and we’re here to help with any future insurance needs. Thank you again for choosing State Farm! - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Sabrina Barraza

February 14, 2025

5  out of  5
rating by Sabrina Barraza
"Kellie Ward was wonderful to work with!! She made switching to State Farm super easy and convenient!"
We responded:
"Thank you so much for your kind review, Sabrina! We're thrilled to hear that Kellie made your transition to State Farm seamless and convenient. Our team is dedicated to providing excellent service, and it's wonderful to know that Kellie met your expectations. If you have any questions or need further assistance, feel free to reach out. Welcome to State Farm! - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Marcela Giraldo

February 13, 2025

5  out of  5
rating by Marcela Giraldo
"State Farm me encanta, tengo ya vario tiempo con esta aseguranza y mi asesora cindy siempre hace que me sienta acompañada y resuelve todas mis inquietudes a tiempo, siempre está en contacto cuando la necesito. Gracias!"
We responded:
"¡Hola Marcela! ¡Muchas gracias por su reseña tan positiva! Nos alegra saber que está satisfecha con nuestro servicio y que Cindy ha estado ahí para apoyarle y resolver sus inquietudes. Nuestro objetivo es brindar un servicio excepcional y es genial saber que ha tenido una experiencia tan positiva. Si necesita algo más, no dude en contactarnos. ¡Gracias por ser parte de la familia State Farm! Saludos, - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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rita ysbrand

December 30, 2024

5  out of  5
rating by rita ysbrand
"Very professional. Tried hard to get me the best policy on home / auto. I will definitely recommend this office"
We responded:
"Thank you so much for your kind words, Rita! We're thrilled to hear that you had a positive experience with our team and that we were able to find the best policy for your home and auto needs. Your recommendation means a lot to us, and we're here to assist you anytime. If you have any questions or need further assistance, don't hesitate to reach out. We appreciate your trust in us! - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Guillermo Hernandez Jr

November 21, 2024

5  out of  5
rating by Guillermo Hernandez Jr
"Wow what a great experience dealing with people at this agency. Ami was extremely kind and very helpful! Highly recommended."
We responded:
"Thank you, Guillermo! I'm glad you had such a positive experience with our agency. Ami is indeed very kind and helpful, and we're grateful to have her on our team. Your recommendation means a lot to us. If you need any further assistance, we're here to help. - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Zac Cooner

November 10, 2024

5  out of  5
rating by Zac Cooner
"Karla has been super great to work with and helped me get exactly what I was looking for!"
We responded:
"Karla is indeed a fantastic asset to our team, Zac! I'm glad she was able to assist you in finding exactly what you needed. Your satisfaction is our priority, and we're grateful for your positive feedback. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Susie J.

October 15, 2024

5  out of  5
rating by Susie J.
"Mitch was awesome today. It took less than having a snack to swap autos & obtain proof of insurance. Thanks Mitch!!!!"
We responded:
"Thanks, Susie! I'm glad Mitch could assist you so efficiently. It's great to know the process was quick and smooth. If you need anything else, we're here to help. - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Alex Caranci

October 15, 2024

5  out of  5
rating by Alex Caranci
"I worked with Cymbre to switch and save $1,000/year. She made it very easy and answered all my questions!"
We responded:
"Alex, thank you for sharing your experience! I'm glad Cymbre could assist you in switching and saving money. It's wonderful to know she made the process easy and answered all your questions. If you need any further assistance, our office is always here to help. - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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K W

September 24, 2024

5  out of  5
rating by K W
"Cymbre was AMAZING!!! She took time to explain everything clearly, she secured a good rate for home and auto and she was professional. I would highly recommend this State Farm for all of your insurance needs."
We responded:
"Thank you, K W, for your fantastic review! I'm glad Cymbre could assist you so effectively and secure a good rate for your home and auto insurance. We appreciate your recommendation and are always here for any future insurance needs you may have. - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Holly Norton

September 19, 2024

5  out of  5
rating by Holly Norton
"Cymbre and the Fincham team took amazing care of my family and gave us better coverage and savings than what we had with our old company!"
We responded:
"Holly, thank you for your wonderful review! I'm glad Cymbre and our team could provide your family with better coverage. We always strive to offer great service and value to our customers. If you ever need further assistance, don't hesitate to reach out. - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Daniel Chong

September 13, 2024

5  out of  5
rating by Daniel Chong
"I recently used Cymbre Sandi at State Farm for my insurance needs, and the experience was fantastic. She was professional, knowledgeable, and quick to respond to any questions or concerns I have. Cymbre Sandi goes above and beyond to ensure I feel confident and well taken care of. I highly recommend her to anyone looking for reliable insurance with exceptional customer service!"
We responded:
"Daniel, thank you for sharing your experience with Cymbre at our office. I'm glad to hear that she provided professional, knowledgeable, and responsive service. It's wonderful that you felt confident and well taken care of. We appreciate your recommendation and are here for any future insurance needs you may have! - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Roberto Cortez

August 30, 2024

5  out of  5
rating by Roberto Cortez
"I had the pleasure of working with Karla at State Farm for my life insurance needs, and I couldn't be more impressed with the level of service I received. From our very first meeting, Karla was incredibly attentive and took the time to understand my personal situation and needs. What stood out the most was how thoroughly she explained the various policy options, ensuring that I made an informed decision that fit my family's needs. Karla was always available to answer any questions, whether via phone or email, and genuinely seemed to care about my family's financial security. Not only did she provide expert guidance, but Karla also followed up after our meetings to see if I had any further questions or needed additional information. This level of commitment and attentiveness made a potentially overwhelming process feel simple and straightforward. I highly recommend Karla to anyone seeking life insurance. With her professionalism, patience, and dedication, you’ll be in excellent hands!"
We responded:
"Roberto, thank you for your wonderful review! I'm glad to hear that Karla provided you with such attentive and thorough service for your life insurance needs. It's great that she was able to explain the policy options clearly and ensure you made an informed decision. Her dedication to follow-up and making the process straightforward is truly commendable. We appreciate your recommendation and are here for any future questions or assistance you may need. - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Ramiro I.

August 29, 2024

5  out of  5
rating by Ramiro I.
"Wonderful and helpful staff! Their patience and understanding of the insurance world simplified things for me. Would strongly recommend this agents office!"
We responded:
"Ramiro, thank you for your kind words. I'm glad our staff could simplify the insurance process for you. Your recommendation means a lot to us. If you have any further questions or need assistance, we're here to help. - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Valerie Garza

August 19, 2024

5  out of  5
rating by Valerie Garza
"Well the person who has helped me in this office name is Mitch. And, he is just great! He helped me get a good price on insurance for my vehicles.Anytime I have a question, I just send a text and I'm always met with a quick response . Just overall great person, and great staff"
We responded:
"Valerie, thank you for your wonderful review. I'm glad Mitch has been able to assist you with your vehicle insurance and provide quick responses to your questions. We appreciate your kind words about our staff. If you need any further assistance, feel free to reach out. - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Sean Romaka

August 16, 2024

5  out of  5
rating by Sean Romaka
"Karla was incredibly helpful with my insurance needs. She was knowledgeable, patient, and took the time to explain all my options clearly. Her professionalism and friendly demeanor made the entire process stress-free. I highly recommend her 100%!"
We responded:
"Hey Sean, Thanks a lot for your awesome review! I'm glad Karla could help with your insurance needs. Her knowledge and patience are truly valuable to our team. It's great to know she made the process stress-free for you. If you need anything else, feel free to reach out. - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"
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Hiep Dang

August 14, 2024

5  out of  5
rating by Hiep Dang
"Karla is the best insurance agent ever. She is super resourceful and always lovely to both my wife and I. We had yet to learn how to proceed with insurance for our rental home, but Karla was there to help us. She provided us with different options for approaching insurance for our rental home. Throughout the process, she did not pressure us into buying. Karla is the person we can ask for help with with any insurance questions. Very attentive and super quick in response time. With her help, we would know what to do with our housing process. I highly recommend Karla as your insurance agent!"
We responded:
"Hey Hiep, Thanks for the awesome review! I'm really happy to hear that Karla was able to assist you and your wife with your rental home insurance. It's great to know she provided you with various options and didn't pressure you into buying. Her attentiveness and quick response time are qualities we truly value. If you have any more questions or need further assistance, we're here to help! - Nick Fincham - State Farm Insurance Agent, Carrollton, TX"